FAQ
Need help or would like more information about our products? Don't hesitate to contact us.
Shipping
We offer fast shipping to get your goods to you as soon as possible.
Returns and refunds
Shop with confidence with our easy return policy.
Secure payments
Discover all the payment methods and installment plans.
E-commerce
How do I exercise the right of withdrawal?
How do I exercise the right of withdrawal?
You can return items within 30 days of receiving your order. Simply complete the return form and email it to consumerservice@thuncasa.com. You can find all the details in the Returns and Refunds section. You will then receive a confirmation email with instructions on how to proceed.
The product doesn't work/is different from the one I ordered. What can I do?
The product doesn't work/is different from the one I ordered. What can I do?
Thanks to the contribution of our Quality team, we are constantly committed to ensuring high product standards. However, you can follow our "Returns due to defects or non-conformities" procedure. Simply complete the specific form found in the Returns and Refunds section and send it to consumerservice@thun.it.
The authorization to return the products will in no way constitute recognition of defects or non-conformities, the existence of which must be ascertained after the return.
How will I get my refund?
How will I get my refund?
You will receive your refund via the same payment method you used to make your payment.
In case of payment on delivery, the refund will be made by bank transfer.
Can I request an exchange in-store or at an authorized retailer for an item I purchased online?
Can I request an exchange in-store or at an authorized retailer for an item I purchased online?
This is not possible. Our stores are not authorized to exchange items for online purchases. You must follow our online return procedure by clicking the following link: Returns and Refunds
Shops
Where can I find the THUN CASA product store closest to me?
Where can I find the THUN CASA product store closest to me?
To find our THUN CASA retailers in your area, simply visit our Store Locator and enter your city in the search bar. The available filters will allow you to narrow your search to only those stores that carry individual brands.
I saw an item I'm interested in, but it's not available in the store. What can I do?
I saw an item I'm interested in, but it's not available in the store. What can I do?
If the item you're looking for isn't available in-store, our sales staff will be able to advise you of other locations in your area. Upon your request, they'll contact the store to let you know whether or not the item you're interested in is available.
Can I find a sample item from a past collection?
Can I find a sample item from a past collection?
A product from a past collection may no longer be in production and, consequently, not available in our stores or on our online shop.
Our sales assistants will be able to suggest contact details of other stores near you that may have the item.
